Slightly Off-Kilter Columns
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Advanced Customer Disservice Jun 01, 2026
I needed to call Ally Bank. How long do you think it took me to get a customer service person? Wrong... Read More
Waiting and Why Not? May 11, 2026
Doctors are busy, important people. Patients, apparently, not so much. Patients are expected to be p... Read More
My All-Time Favorite Neighbor May 04, 2026
When my wife Rosie and I were buying our place in Santa Barbara, the owner, Bob Ohman — right ... Read More
Just a Few Devilish Details Apr 27, 2026
You can't rely on your doctor to remember to tell you every little detail before an operation or pro... Read More
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Armstrong Williams
From the Desk of Dr. J
